Overview
Company & Product
CoverMyMeds is healthcare technology company who first entered the market with software that digitized and streamlined the prior authorization process to help healthcare providers get faster determinations from insurance payers on prescribed medications and therapies for patients.
I was working on one of CoverMyMeds’ core products, the web portal where users start, complete, and manage prior authorization requests.
My Teams & Role
I was the sole embedded UX designer across the three core portal teams that included UX researchers, product managers, software engineers, and data analysts.
As the designer, I was responsible for:
low and high fidelity visual design
interaction design
accessibility design
workshop facilitation
supporting exploratory and usability research
The Work
These were the core efforts I supported:
Redesigning and supporting the rebuild of the CoverMyMeds portal with our new design system
Ideating, designing, and testing new capabilities to benefit both our user and customer bases
Advocating for and implementing WCAG 2.0 AA accessibility standards into the portal
Facilitating collaborative activities both on the product team and organizational levels
Case Studies
Redesigning the Core Portal
Redesigning the core user portal with a new design system and working with multiple teams on implementation.
Overcoming Technical Limitations
Working with a product team to come up with an alternative design for the core piece of the user experience due to constraints.
Facilitating Collaboration
Guiding activities at the product team and organization levels to understand and solve complex problems.
Testimonials
Jeffery Morhous, Senior Engineer
“…He understands the importance of collaboration and communication while working on loosely defined and high impact projects. Alex has been instrumental in facilitating smooth project execution and advocates on behalf of users early on in the development lifecycle...”
Meg Ferillo, Senior UX Researcher
“…While working on an embedded product team, he (seemingly) effortlessly bridged the oftentimes murky gaps between product and UX and championed best practices while building relationships across the organization. He opened doors to collaborate with our analytics and product partners on workshops and strategy, and was even able to get stakeholder buy-in on reskinning our $700M product that was LONG overdue…”
Michelle Ludwin, Senior UX Researcher
“Alex has impeccable stakeholder management, influence, and ability to build relationships out of the gate. He was a true asset to his team advocating for the user while balancing the needs from the business. I watched Alex workshop with his teams on how to identify and prioritize user needs that fed into a product roadmap. He is relentless in his advocation for UX maturity, inclusivity, and education…”